Frequently Asked Questions

Orders

How long does it take to process an order from Aurum?

What shipping options are available?

Can I return or exchange an item?

How does the app work?

Materials

What materials does Aurum use in its jewelry?

Are the metals hypoallergenic?

How should I care for my jewelry?

Products

Are Aurum pieces handmade?

Do you offer custom designs or personalizations?

Are the gemstones natural and ethically sourced?

Jewelry that remembers.

© 2026

© 2026